Staloom - Where Stays Become Stories

These Terms govern your use of Staloom. By creating an account, making a booking, publishing a listing, or using the service, you agree to these Terms and the Privacy Policy. If you do not agree, do not use the service.

1. What Staloom provides

Staloom is a marketplace and coordination service for stays, longer-term property enquiries, local experiences, and related services. Unless a booking or service agreement expressly says otherwise, Staloom is not the property owner, landlord, host, experience provider, driver, insurer, or carrier. Providers are independent businesses or individuals responsible for the services they offer. Staloom may help with discovery, booking, payment collection where enabled, support, moderation, and safety processes.

2. Eligibility and accounts

You must be at least 18 years old and legally able to enter a contract to create an account or make a booking. You must provide accurate, current information, keep your credentials secure, and use one account for yourself. You are responsible for activity carried out through your account and must tell us promptly if you suspect unauthorised access. We may require identity, contact, or provider verification before allowing a booking, listing, payout, ride, or other feature.

3. Provider and listing responsibilities

Hosts, landlords, scouts, agents, drivers, and experience providers must have the authority, licences, permits, insurance, qualifications, and consents required for their services. Listings, prices, availability, images, location information, rules, accessibility details, safety information, and cancellation terms must be accurate and kept current. Providers must honour confirmed bookings, comply with applicable law, treat users fairly, and promptly report hazards, cancellations, or material changes. A verification badge or platform review is not an endorsement, insurance policy, or guarantee of performance.

4. User responsibilities and safety

Guests and other users must follow listing, house, experience, ride, and safety rules; use services lawfully; respect people and property; avoid harassment, discrimination, fraud, damage, unsafe conduct, and attempts to bypass Staloom fees or booking controls. Staloom cannot guarantee that a property, provider, route, experience, or user is safe, lawful, suitable, available, or accurately represented. Review the information provided, ask questions through the available booking flow, and contact local emergency services when there is an immediate danger.

5. Booking, payment, and cancellation

A booking becomes binding only when Staloom or the relevant provider confirms it. The checkout screen and booking confirmation show the applicable price, currency, fees, taxes, deposit or balance, payment timing, and cancellation policy. Those booking-specific terms control if they differ from a general example on this website. Payments may be processed by third-party payment providers; Staloom may receive transaction status, limited payment identifiers, and refund information but does not need to store full card credentials. Experience requests, viewings, and other enquiries may remain unconfirmed until Staloom or the provider accepts them. Refunds, credits, deposits, chargebacks, and cancellations are handled under the applicable booking terms, payment-provider rules, and mandatory law.

6. Booking communication and support

Direct conversations with hosts, scouts, agents, drivers, and experience providers are available only through an eligible booking or service relationship. Staloom may retain, process, and review booking messages, support conversations, and related metadata to deliver the service, prevent abuse, resolve disputes, meet legal obligations, and protect users. Support communication is separate from provider communication. Do not send passwords, full payment credentials, government identifiers, or other information that is not needed for the booking.

7. Reviews, stories, and other content

You keep ownership of content you submit, including listing material, photos, videos, reviews, comments, and stories. You grant Staloom, its affiliates, partners, service providers, and sublicensees a perpetual, worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt, modify, translate, publicly display, publicly perform, distribute, publish, syndicate, and promote that content on Staloom services, Staloom social media platforms, and third-party channels as needed to operate, improve, secure, and market the Staloom service. You represent and warrant that you have all rights, permissions, and consents required for this use, including any rights of publicity, privacy, and third-party intellectual-property rights, and that the content does not violate another person's privacy, publicity rights, or applicable law. You agree to indemnify and hold Staloom harmless from any claim, loss, or liability arising from your submitted content. We may remove, restrict, or preserve content for moderation, safety, legal, or operational reasons, and deletion does not guarantee immediate removal from backups, archives, logs, or records required by law. Stories may expire according to the platform setting but may still be retained for lawful purposes.

8. Prohibited conduct and enforcement

You may not impersonate another person, create misleading listings or reviews, scrape or reverse-engineer the service, interfere with security, use another person's data without permission, discriminate, facilitate illegal activity, move a Staloom booking off-platform to evade controls, or misuse payment, affiliate, loyalty, messaging, or moderation features. We may warn, suspend, limit, cancel, remove content, withhold a payout where legally permitted, or close an account when we reasonably believe these Terms, a booking agreement, or applicable law has been breached. We may preserve evidence and cooperate with lawful authorities.

9. Staloom programmes and promises

Any Staloom Promise, protection, badge, credit, loyalty benefit, or safety programme is limited to the eligibility rules, deadlines, exclusions, and remedy described for that programme. It is not insurance and does not replace a provider's legal, safety, or insurance obligations. We may change or stop a programme for future bookings, but confirmed rights are handled under the applicable programme terms and mandatory law.

10. Disclaimers and liability

To the maximum extent permitted by applicable law, the service is provided on an as-available, as-is basis, without warranties of any kind. Staloom expressly disclaims all express, implied, and statutory warranties, including warranties of merchantability, fitness for a particular purpose, accuracy, completeness, reliability, availability, security, non-infringement, and freedom from bugs, viruses, or other harmful components. Staloom does not guarantee uninterrupted access, error-free operation, or any particular result. Staloom is not responsible for a provider's or user's independent acts, omissions, property condition, personal conduct, or failure to follow law or rules. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence where such protection is mandatory. Subject to those limits, Staloom is responsible only for direct loss caused by its own breach or negligence, and its total liability for a claim relating to a specific transaction will not exceed the amount paid to Staloom for that transaction during the 12 months before the event giving rise to the claim.

11. Indemnity

To the extent permitted by law, you agree to reimburse Staloom and its personnel for reasonable losses, liabilities, costs, and claims arising from your breach of these Terms, unlawful conduct, submitted content, damage to property, injury caused by your acts or omissions, data loss, or provider or third-party conduct related to your use of the service. This does not require you to indemnify Staloom for losses caused by Staloom's own breach or negligence where the law does not permit that result. This indemnity survives termination of your account and these Terms.

12. Changes, disputes, and contact

We may update these Terms when the service, law, or safety requirements change. We will publish the revised version and update the date above; material changes will be communicated where required. Contact us at legal@staloom.com first so we can try to resolve a concern. Your mandatory consumer, privacy, payment, and other statutory rights are not removed by these Terms. The contracting Staloom entity, governing law, and dispute venue must be identified in the applicable service or booking agreement before a paid service is accepted; do not rely on a generic website page to replace those details.

13. Drivers and transport services

Staloom may facilitate a request between a guest and an independent driver, but it does not operate the vehicle, employ the driver, control the route, or act as a carrier or insurer unless a separate written agreement expressly says so. Drivers are solely responsible for lawful licensing, vehicle registration, inspection, insurance, roadworthiness, passenger capacity, safe driving, and compliance with transport and safety requirements. Verification, a driver profile, vehicle information, or a matching result is not a promise that a driver, vehicle, route, or journey will be available, safe, suitable, or incident-free. Guests must use seat belts, follow safety instructions, and report an emergency to local emergency services first.

14. Rentals, sales, and viewing requests

Property and commercial listings are supplied by independent owners, hosts, landlords, agents, or other providers. A listing, enquiry, viewing request, or viewing confirmation is not a transfer of title, tenancy, licence, offer, inspection certificate, valuation, survey, legal advice, or guarantee that a property is available, accurately described, lawful, safe, habitable, or free from third-party rights. Any lease, sale, deposit, agency, or service agreement must be reviewed and signed with the relevant provider. Users must independently verify ownership, authority, identity, rates, utilities, zoning, approvals, condition, accessibility, and other matters material to their decision. Where a regional viewing fee is paid, it covers Staloom coordination and the assigned guide’s viewing process for two properties total: the requested property and one alternative if needed. After those two properties, any further visit, guide charge, negotiation, or arrangement is between the user and the guide or provider; Staloom does not guarantee a suitable property and is not responsible for outcomes after the included viewing process, except where liability cannot lawfully be excluded.

15. Cancellations, disruptions, and extraordinary events

Cancellation and refund outcomes are governed by the booking-specific terms shown before confirmation, any provider policy, payment-provider rules, and mandatory law. Staloom may cancel, suspend, reschedule, or restrict a service when required for safety, fraud prevention, maintenance, legal compliance, payment failure, provider failure, or events beyond reasonable control, including severe weather, public-health events, civil unrest, infrastructure failure, or government action. We will provide the remedy available under the applicable terms and law; no general credit or refund is promised unless those terms provide it.

16. Fees, taxes, and payment disputes

You are responsible for the amount, fees, taxes, deposits, and other charges shown at checkout or in the applicable provider agreement. Do not initiate a payment reversal for a valid charge while a support or refund process is open; fraudulent or abusive chargebacks may result in suspension and lawful recovery of amounts owed. Staloom may use payment processors and financial-service partners, and may hold or delay funds where reasonably necessary for fraud review, a dispute, a chargeback, a legal requirement, or provider verification.

17. Intellectual property and platform operation

Staloom and its licensors own the service, software, branding, design, documentation, and platform materials, except for content supplied by users or providers. We grant you a limited, revocable, non-transferable right to use the service for its intended purpose. You may not copy, sell, frame, mirror, scrape, train a model on, distribute, or commercially exploit the service or branding without written permission. We may modify, retire, or limit features, including maps, messaging, stories, recommendations, and availability tools, as the service evolves.

18. General legal terms

These Terms, the applicable booking or provider agreement, and the Privacy and Cookie Policies form the agreement for the relevant use of Staloom. If a provision is invalid, it will be limited or severed only to the extent required and the remainder will continue. A delay in enforcement is not a waiver. You may not assign your account or obligations without consent; Staloom may assign or transfer its rights as part of a lawful business reorganisation or transaction. Notices may be delivered through the service, email, SMS, or another contact method you provide. Electronic records and acceptance are intended to have the same effect as permitted written records. Any claim arising out of or relating to these Terms, the service, or your use of the service must be filed within six months after the claim arose, unless a longer period is required by applicable law.

Legal questions and notices: legal@staloom.com

Terms of Service