Safety, first
Emergency support
If something's gone wrong during a stay, here's the fastest way to reach a real person.
Configured safety hotline
0708029386In immediate danger?
Call local emergency services first — 911 in the US, 112 in the EU, or your local equivalent. Then let us know so we can help from our end.
Call the Staloom hotline
Use the configured support number when available for urgent issues tied to an active stay: lockouts, unsafe conditions, or on-site disputes.
Message us directly
If it's urgent but not an emergency, request a callback and Staloom will place it in the urgent support queue.
Every booking is backed by the Staloom Promise — if a stay isn't safe or doesn't match the listing, we'll rehome you and investigate the listing, at no extra cost to you.